Starting an OSD service doesn’t require a lot of money. It includes education on new products and services and addresses questions in a timely fashion. Ongoing training helps keep the staff’s knowledge of a rapidly evolving field up-to-date. I recommend a 15- to 20-minute weekly session. Technicians often must ask simple yet pointed questions to elicit information that patients may not realize is relevant.Įverybody in the practice needs training, and this is not a one-time effort. Rarely do patients come into a practice and announce that they have or think that they have DED. Technicians need training on how to perform diagnostic tests for OSD and the proper questions to ask patients. With basic knowledge, employees are better equipped to schedule patients for a consultation with a dry eye specialist instead of another physician in the practice when appropriate. ![]() The front desk staff and those who answer the phones within the call centers must be educated about dry eye disease (DED) and the services the practice offers in order to better triage incoming calls based on patient complaints and described symptoms. The billing staff needs to learn about the OSD service so that they can answer patients’ billing questions and correctly submit insurance claims to obtain appropriate reimbursement. 2: TRAIN YOUR STAFFĪll staff members, even those in billing, need training because not all of them are familiar with point-of-care tests such as tear osmolarity and matrix metalloproteinase 9. This individual will play a critical role in the setup details and staff training. The next phase in the process is getting your practice administrator or office manager on board. At least one technician and one other physician colleague in the practice must join you to serve as the foundation on which this new service can grow. ![]() 1: GATHER YOUR TEAMĪnyone starting an OSD service must build a team of similarly minded people to help. This article outlines my stepwise approach to building an OSD service in the practices of providers with the aforementioned characteristics. In my experience, those endeavoring to build an OSD service without these prerequisites face a greater risk of failure. The Dos and Don’ts of Implanting an IOL in the Sulcusīefore you start building an ocular surface disease (OSD) service in your practice, ask yourself if you are genuinely interested in, passionate about, and committed to treating OSD in your practice. When to Exchange a Presbyopia-Correcting IOL and What to Put in Its Place IOL Selection When the Capsular Bag Is Weak IOL Calculations for Patients With KeratoconusĪre Microbiota and Probiotics Ready for Use in Ophthalmology?Ī Stepwise Guide to Building an OSD Service in Your Practice ![]() Reaching the Other Side of the Pandemic With Our Mental Well-Being Intact
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